Policies & Faq
Below are answers to the most frequently asked questions and information on booking policies. If you have booked an appointment with Perfection Hair and Makeup please read through everything thoroughly. By booking you are agreeing to the following policies. As always please feel free to contact Erika directly should you have any questions at all. Erika can be reached any time at: firstname.lastname@example.org
Deposit and Minimum Booking Policy-
In order to book your wedding date Perfection Hair and Makeup requires the bride to pre-pay for their own wedding day services and pre-wedding trial as a non-refundable deposit. Once Erika has received the deposit you will be sent a booking confirmation in the form of a meeting request. The timing, location, number of people confirmed for services, pricing and any other details will be saved here so you are always assured that everything is booked exactly as you have specified and both Erika and yourself are aware of all of the details of the day. The deposit is non-refundable as your wedding time is held specifically for you and all artists turn down any other work that may conflict with our availability for your wedding. There is a minimum of $605 in wedding day services, for weekend dates, required in order to book Erika for your wedding and a $975minimum to add an additional artist to the team. It is important to ensure you are firm on your numbers prior to booking. If your requirements for services should fall below these minimums after booking it is the person booking (bride's) responsibility to fill the canceled appointment slots in order to ensure the minimum is still being met, or to pay the difference between the services needed and the minimum. No changes to numbers are allowed within 30 days of the wedding. By making a booking with Perfection Hair and Makeup the bride agrees to this policy.
An invoice will be sent to the bride prior to the wedding date. Tax and travel within Calgary, are included in the rates listed on our Rates Page. Travel fees outside of Calgary are also listed on our Rates Page and are charged per artist. If your appointment start time is prior to 8am, a $50 early morning start fee applies for each artist. It is the responsibility of the bride to collect payment from each person receiving services and make one payment, by email money transfer or cash, prior-to or at the start of the appointment. Full payment is due at the beginning of all appointments with no exceptions. If a member of the bridal party does not have payment ready the bride agrees to accept responsibility for payment. By paying at the start of the appointment the bridal party will save time and stress by not having to organize or collect payment at the end when touch-ups are being done and everyone is ready to start getting dressed and heading out for the wedding. Many brides also choose to pay their invoice prior to the wedding. If that is more convenient for you your invoice will be marked as paid and you will not owe anything for services on the wedding day. We do offer payment by credit card but the service provider charges an added processing fee of 8%, so payment by cash or email is always recommended. If you would like to pay by credit card please let Erika know and a payment link will be sent to you with your invoice.
At the pre-wedding trial we will try hair and makeup styles that will help you to have a clear vision of how you will look on your wedding day. Because I want you to be 100% confident on the wedding day I require my brides to agree to book a pre-wedding trial. This is also why the trial is part of the deposit. At the trial we can try up to two looks for both hair and makeup and will work on the look until you feel completely comfortable. We will also take photos of the looks so that it can be perfectly re-created on the wedding date and I record the products and colors used. On the trial day please have clean and dry hair, a makeup free, moisturized face and pictures or ideas of styles you like (not to worry if you don't have any ideas, I'm always happy to help you figure out the perfect look). The trial also offers us an opportunity to go over wedding day timing, schedule and details in-person.
Location Requirements (“what do I need to have/do for the wedding day?”)-
All makeup and hair styling tools and products are provided. Please ensure that your location has adequate space, a chair and table, access to an electrical plug-in and a good lighting source. Children and pets should not be permitted in the styling space for safety.
Please have clean/dry/tangle free hair and a makeup free, moisturized face; you may also want to wear a button-down shirt so that your hair is not impacted when you change clothes. Having dry hair is very important as even slightly damp hair will prevent hair from staying styled, and time to dry hair has not been factored into your appointment time (it is also an additional unnecessary cost of $20 for our stylist to blow-dry your hair).
Our team uses a variety of professional makeup brands that are designed to look flawless, photograph beautifully, and last all day and night. The use of professional quality products, that are designed for weddings and photography, is one of the main reasons you want to hire a professional makeup artist for our wedding day. We use only what we have found to work the very best in our many years of experience. All makeup will be set with a bridal setting spray to ensure maximum wear. A lipstick touch-up kit is provided to each client who receives makeup application. We bring a wide selection of false lashes with us that can be purchased for an additional $15 including application. If you would like eyelash application with your own lashes the cost is $10. All makeup products and tools are sanitized using professional sanitation practices. Disposable wands are used for mascara. Proper sanitation is of the highest priority to our team as professionally trained makeup artists and stylists (see "Sanitation Practices" below).
Although we use products that tend to work well with most skin types, products can rarely be considered truly hypoallergenic, as sensitivities are unique to each individual. If you have any concerns regarding sensitivities please address them with your makeup artist and we will do our best to accommodate you, however, Perfection Hair and Makeup will not be held responsible for any reactions that may occur.
Ensuring safety and sanitation has always been of the highest priority for every member of our team. Perfection Hair and Makeup is licensed with the City of Calgary and we are AHS inspected and approved. We have always followed professional guidelines and have obtained additional training to keep up-to-date with the emergence of Covid19. Each client, receiving makeup services, will have their own set of individual sanitized brushes for their exclusive use during the appointment. All products are sanitized, masks are warn when appropriate, and universal precautions will be followed, such as hand washing, disposable mascara and lip wands and a clean and sanitized work station.
Proper timing on the wedding date is essential for a stress-free experience and we pride ourselves on being accurate in the amount of time we book for services and in staying on schedule. Erika will always assist brides with creating a schedule for the wedding day so that we can ensure both you and your bridal party have ample time for styling and that there is also a little extra room built in just to be safe. It is a priority for us that appointments are always relaxed and comfortable so that everyone is able to enjoy getting pampered and start their wedding day in the very best way possible! In order to ensure proper timing, please ask everyone, that is having hair styled, to have clean/ fully dry/tangle free hair and, anyone who is having a makeup application, to have a makeup free and moisturized face.
Tipping is always left to the descension of the client. Tipping service providers at weddings, such as catering staff, transpiration and hair and makeup, is customary when you feel you have received outstanding service. Tipping it never required, however, it is always graciously accepted when you feel we have met or exceeded your expectations.
Do you have any recommendations or tips for brides (Erika's tips)?
After many, many years in the business I have learned a ton of things and will gladly pass on any knowledge I have and answer any questions that may come up for you. Having that base of knowledge is one of the reasons hiring a professional is so essential (there actually is a lot to considered with hair and makeup) . I will be able to go over the pros and cons of any styles you have in mind and together we can figure out the perfect look. For example, many of the hair styles you see on Instagram or on Pinterest look great in that photo ( do keep in mind they may be highly photoshopped though) but wouldn't necessarily hold up well to an active 12+ hour day in windy Calgary. Also many of those styles utilize clip-in extensions. Extensions are great but you really need a professional that knows what they are doing when incorporating them into a style so that they look natural and feel comfortable all day and night. You also need to take into account your hair type. Most looks are possible on any hair type but it takes a professional to help you find ways of achieving your desired look and to help you explore possibilities that may be even more beautiful because they work perfectly with your unique hair.
Another thing I ask brides to think about and consider is finding a look that will stand the test of time. Incorporating trendy elements to your look is a fun way to look current but you also want to consider that you will be looking at your wedding photos for the rest of your life (and you will want to love your look for that long too). I generally advise brides to balance trends with classic styling for a look that is modern but timeless. Again, I can help you with this and together we will find the look that works best with your dress, your wedding's theme and your own personal style.
- My #1 tip is the value of a pre-wedding trial; I guarantee you will never regret having one! A trial is the best way to ensure that you look exactly how you want on your big day. It's also a great opportunity for us to really spend time discussing everything I've written here and get to know one another a little bit before the big day. Trials are always relaxed and informal and they are also a lot of fun!
- I will always help you to make a schedule for your wedding and ensure that we have enough time to style every one in a relaxed and stress-free appointment. With this in mind, it is important to make sure that your bridal party is on-time on the big day and every one is ready to be styled when it is their turn. We also make sure there is extra time built into the appointment for touch-ups.
- For wedding veils metal combs work best because they can be pinned into place the most securely (though I can work with any type of comb). I also provide special pins that will help to keep your veil in but that can easily be removed, without impacting your hair style, if you chose to take your veil off at some point during the day. I will happily show someone in your wedding party how to do this. If you are adding flowers to your hair (one of my absolute favorite looks) your florist is often happy to wrap them in floral tape and add a little floral wire around them also. This makes them even more secure when pinned into the hair style.
- Skin prep prior to the wedding is very important. Having a great "canvas" for your makeup will always help it to look its best. Getting into a good skincare routine that ensures proper hydration and balance prior to the wedding is essential. I'm not an esthetician, but I can offer basic tips at your pre-wedding trial. Seeing a skincare professional several months before the wedding is always the best idea though. Being mindful of the sun is also very important. Even the best makeup will not work optimally on sunburnt skin, so be very careful leading up to the big day (and watch for those tan-lines too)!
-If you are going to colour your hair be sure to do so at least a few weeks in advance of the wedding, so that you have time to correct it if it's not just as you want.
-If you wax your eyebrows I suggest getting them done several weeks before the big day and then maintaining the shape with tweezers or threading. Even the highest quality makeup may not adhere to freshly waxed brows due to the fact that the superficial layers of skin can be removed though the waxing process, this can take time to heal. Same goes for facials, a week or two before the big day is best.
-If your wedding party includes children it is always recommended that they be styled last. We make every effort to style them so that the hair lasts all day and night but anyone that know children knows it can be harder for them to keep hair looking perfect, especially if they are small and excited about the special day. Having them styled last in the appointment will allow their hair to be done as close to picture time as possible and also prevents them from being in the styling area during the appointment, as it is not safe for children to be near the hot tools used.